Refund & Returns Policy
– Language: The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.
– Currency: Charges are payable in the currency prescribed with our published prices unless otherwise specifically stated by us. We currently support MYR and USD only.
– Applicable Prices: Applicable prices are those published by us or on behalf. Prices may exclude administration fees, delivery charges, and other charges unless otherwise specifically stated by us.
– Payment & Confirmation of Purchase: The purchase is confirmed after full payment is made and we will issue you a notification. Once confirmed or dispatched, the order cannot be canceled.
– Refund Policy: Refunds will be given at the sole discretion of the Company Management.
– Proper Person: We shall make a refund only to the person who has paid for the product upon presentation of identification and satisfactory proof of such payment.
– Process: Requests for refunds must be made in writing and accompanied by the original payment confirmation, proof of payment, and identification.
– Exchange Policy: After order confirmation & payment and before delivery, the buyer can exchange the purchased item for the other one. The price of the exchanged item should be the same or higher than the confirmed order.